Privacy Policy

Welcome to CommentsBot ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our automated Facebook page management service. We are committed to protecting your privacy and ensuring the security of your personal information.

By using CommentsBot, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this policy, please do not access or use our services.

This Privacy Policy applies to all users of our service, including visitors, registered users, and customers who access or use CommentsBot through our website, applications, or any other platforms.

We collect information that you provide directly to us, information we collect automatically, and information from third-party sources.

2.1 Information You Provide

• Account registration information (name, email address, password)
• Facebook page information and permissions
• Payment and billing information
• Communication preferences and settings
• Customer support communications
• Feedback and survey responses

2.2 Information We Collect Automatically

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, interaction patterns)
• Log data (access times, referring URLs, error logs)
• Performance metrics and analytics data
• Location data (country and region based on IP address)

2.3 Information from Facebook

• Public page information and insights
• Comments and messages on your managed pages
• Page follower demographics (aggregated data)
• Engagement metrics and statistics

We use the information we collect for various purposes to provide and improve our services:

• To provide and maintain our automated response services
• To process and manage your subscription and payments
• To send automated responses to comments and messages on your behalf
• To analyze and improve our service performance
• To communicate with you about updates, features, and support
• To detect, prevent, and address technical issues
• To comply with legal obligations and protect our rights
• To personalize your experience and provide relevant recommendations
• To conduct research and analysis for service improvement

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our platform, including:

• Payment processors for handling transactions
• Cloud hosting and storage providers
• Analytics and monitoring services
• Customer support tools and platforms
• Email service providers for communications

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including:

• Court orders and legal proceedings
• Government requests and regulatory compliance
• To protect our rights, property, or safety
• To investigate potential violations of our terms of service

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

We implement robust security measures to protect your information from unauthorized access, alteration, disclosure, or destruction:

• SSL/TLS encryption for all data transmissions
• Secure, encrypted storage of sensitive information
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection and privacy
• Incident response procedures for security breaches
• Compliance with industry-standard security frameworks

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

• Account information is retained while your account is active
• Transaction records are kept for 7 years for accounting purposes
• Analytics data is typically retained for 24 months
• Marketing communications data is retained until you unsubscribe
• Support tickets and communications are retained for 3 years

When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is necessary for legal compliance or legitimate business purposes.

You have certain rights regarding your personal information, depending on your location:

7.1 Your Privacy Rights Include:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a portable format
• Objection: Object to certain uses of your information
• Restriction: Request limited processing of your data
• Withdrawal: Withdraw consent at any time

7.2 How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided in the Contact Us section. We will respond to your request within 30 days.

We use cookies and similar tracking technologies to improve your experience on our platform:

8.1 Types of Cookies We Use

• Essential Cookies: Required for basic site functionality
• Analytics Cookies: Help us understand usage patterns
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to deliver relevant advertisements

8.2 Managing Cookies

You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our service.

8.3 Do Not Track

We currently do not respond to Do Not Track (DNT) signals. However, you can manage your tracking preferences through cookie settings.

Our service integrates with various third-party platforms and services:

9.1 Facebook Integration

CommentsBot integrates with Facebook to provide automated response services. Your use of Facebook features is subject to Facebook's Privacy Policy and Terms of Service.

9.2 Payment Processors

We use secure payment processors like PayPal and Stripe. We do not store your payment card information directly. Payment processing is subject to the privacy policies of these providers.

9.3 Analytics Services

We use Google Analytics and other analytics tools to understand usage patterns. These services may collect information about your online activities over time and across different websites.

CommentsBot is not intended for use by children under the age of 13 (or 16 in some jurisdictions). We do not knowingly collect personal information from children under these ages.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we discover that we have collected personal information from a child without parental consent, we will delete that information promptly.

Users must be at least 18 years old to create an account and use our services, or have parental consent if between 13-18 years old.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email for significant changes
• Display a prominent notice on our website
• Obtain your consent if required by applicable law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes indicates your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to contact us:

Mailing Address

CommentsBot
Privacy Department
Cairo, Egypt

Response Time

We aim to respond to all privacy-related inquiries within 48 hours. For complex requests, we may need up to 30 days to provide a complete response.